Shipping Policy

1. Delivery Area

We currently ship to Germany, selected European countries, and the United States.

Countries we currently deliver to:

Germany, Austria, Belgium, Denmark, Finland, France, Greece, Italy, the Netherlands, Norway, Poland, Sweden, Spain, Switzerland, the United Kingdom, and the United States.

2. Shipping Costs and Free Shipping

Germany

For deliveries within Germany, we charge a flat shipping fee of €2.90.

Shipping within Germany is free for orders over €29.00.

Estimated delivery time: 1 to 2 business days

EU Shipping Zone 1

For deliveries to Austria, Belgium, Denmark, the Netherlands, and Poland, we charge a flat shipping fee of €5.90.

Shipping to these countries is free for orders over €39.00.

Estimated delivery time: 3 to 5 business days

EU Shipping Zone 2

For deliveries to Finland, France, Greece, Italy, Sweden, and Spain, we charge a flat shipping fee of €8.90.

Shipping to these countries is free for orders over €59.00.

Estimated delivery time: 3 to 5 business days

Shipping Zone 3

For deliveries to Switzerland, Norway, and the United Kingdom, we charge a flat shipping fee of €14.90.

Shipping to these countries is free for orders over €89.00.

Estimated delivery time: 3 to 5 business days

North America

For deliveries to the United States, we charge a flat shipping fee of €29.00.

Estimated delivery time: 3 to 5 business days

3. Customs Duties, Taxes, and Import Fees

For deliveries outside the European Union, especially to Switzerland, Norway, the United Kingdom, and the United States, additional customs duties, taxes, or import fees may apply.

These costs are not covered by LILATEE and must be paid by the customer. The amount of these fees depends on the applicable regulations of the destination country.

4. Shipping Providers

Orders are usually shipped with DHL or UPS.

Where available and operationally possible, we reserve the right to ship orders with other suitable shipping providers.

5. Processing Time and Delivery Time

The processing time is usually 1 to 2 business days after the order has been received.

The stated delivery times are estimated shipping times and begin once the order has been handed over to the shipping provider.

Please note that delays may occur in individual cases, especially due to public holidays, high parcel volumes, customs clearance, or delays caused by the shipping provider.

6. Returns

Information about returns and the requirements for a return can be found in our Return Policy.

Before returning an item, please contact us in advance so that we can coordinate the next steps with you.

7. Transport Damage and Undelivered Shipments

If your order arrives damaged, please contact us immediately.

In this case, please send us suitable proof, such as photos of the damaged goods and the packaging.

If your order is lost in transit or not delivered, please also contact us so that we can review the matter with the shipping provider.

After reviewing the case, we will refund the cost of the affected goods in the event of proven transport damage or loss, or, where possible, send a replacement.

Your statutory rights remain unaffected.

8. Contact

If you have any questions about shipping, delivery, or your order, you can contact us at any time.